My withdrawal was approved on screen, then support said a compliance deposit had to clear first. Is that normal for a licensed broker?
Account managers, compliance officers, and support desks all write in a similar voice. This page looks at the wording inside those chats and emails, what each request is really asking for, and which lines are worth saving before the conversation disappears.
A short exchange about the second-stage fee pattern and what to keep on file.
My withdrawal was approved on screen, then support said a compliance deposit had to clear first. Is that normal for a licensed broker?
No. A regulated platform deducts its own fees from the balance. A separate upfront payment before release is one of the clearest signs of a fraudulent setup.
They also asked for a tax prepayment and said it would be refunded with the withdrawal. I paid part of it before I stopped.
Keep every message, the payment confirmation, and the account statements. If the money left by card, the dispute window is usually counted from the payment date, not from the day you noticed.
Understood. I will gather the chat export and the bank statement tonight and contact the card issuer directly.
This page is where you write to us. Pick the channel that matches your case, send what you already have, and keep a copy of the thread. We answer questions about fraudulent brokers, suspicious withdrawal requests, and the dispute routes that may apply to a card payment or a bank transfer.
Response times are estimates, not guarantees. Messages sent on weekends or public holidays are handled on the next working day. We do not ask for card numbers, passwords, or one-time codes, and we never request an upfront payment to review a case.